AETHERIdentify the exact item.
Collect model, size, colour, quantity and location before staff check.
FIJI RETAIL + SERVICES
Stock? Price? Delivery? Answered.
Help customers find the product, option, pickup or delivery details and the next clear step.
01
THE CUSTOMER REALITY
A familiar enquiry can still be incomplete.
Customers often ask the same stock, price, size, service and delivery questions across posts and messages. Staff still need enough detail to check the right item or book the right service.
Understand the work.
Gather service type, item or property, timing, location and contact.
Clarify the destination.
Ask for area, item, quantity and preferred timing before the team quotes or confirms.
02
THE USEFUL DETAILS
Collect what the team needs to act.
AETHER asks one relevant question at a time and remembers what the customer already said.
- Product or service
- Size, model or option
- Quantity
- Pickup or delivery area
- Preferred date or timing
- Name and contact
03
EXAMPLE ENQUIRIES
See the handoff before you build it.
These are realistic product-flow examples, not claimed client results.
Do you have this in large?
- AETHER COLLECTS
- Exact product, size, colour, quantity, pickup location and phone.
- TEAM RECEIVES
- Staff check the correct item instead of asking the customer to repeat the whole request.
Can someone come this week?
- AETHER COLLECTS
- Service, location, issue, preferred time and contact.
- TEAM RECEIVES
- The service team can assess fit and confirm a slot.
04
HOW IT GOES LIVE
Map, build, test and hand over.
The flow is shaped around the business's own information, rules and staff process.
- 01
Understand the current path
We map where customers find you, what they ask and where the conversation becomes slow or unclear.
- 02
Design the smallest useful flow
We decide which pages, questions, actions and connections are actually needed before the build begins.
- 03
Build and test real situations
The system is checked on phones and desktops using the kinds of enquiries your team receives.
- 04
Launch with a clear handoff
Your team knows what comes in, where it goes and which answers still need a person.
05
WHERE PEOPLE STEP IN
Automation has a clear boundary.
Live stock, delivery prices, custom work, refunds and exceptions need a maintained source or staff confirmation. The agent never says an item is available unless it can verify that information.
AETHER collects and clarifies. Your team keeps control of confirmation, judgement and the relationship.
FAQ
STRAIGHT ANSWERS
Questions before you start.
01Can AETHER answer stock questions?
Yes, when it is connected to maintained inventory. Without live inventory, it collects the exact product request for staff to check.
02Can customers order online?
Yes. A store can include products, options, pickup or delivery and payment when those steps are in scope.
03Can it support a service business too?
Yes. The flow can qualify a repair, appointment, quote or home-service request instead of a product order.
04Can it handle refunds?
It can explain an approved policy and collect the order details, but refund decisions and exceptions should go to staff.
START HERE
Show us how customers find you now.
Facebook page. Website. WhatsApp. Whatever you use. AETHER will ask a few questions before recommending anything.