Start with what’s going wrong.

Six ways we fix it.

• Websites

  Before

  Friday, 9:10 pm. A couple in Brisbane fills in your contact form for a three-night stay. It lands in an inbox nobody checks until Monday.

  Build

  We connect your website to a system that sends you a ready-to-act summary.

  After

  Friday, 9:11 pm. The owner’s phone shows who they are, their dates and what they want. Monday morning starts with a call to confirm the booking.

• AI systems

  Before

  Saturday, 10:47 pm. A guest asks if there’s a room for two on Friday. Nobody answers until morning. By then they’ve booked the place down the road.

  Build

  We give your website chat your prices, rooms and rules.

  After

  Saturday, 10:48 pm. The guest has an answer and the room is held. Sunday, 8:00 am. Mere sees the hand-off and confirms the booking.

• Automation & CRM

  Before

  Thursday, 4:30 pm. Joeli sends a $12,000 deck quote and gets called to a job. Nobody follows it up. Two weeks later the customer has hired someone else.

  Build

  We connect your inbox, quotes and calendar.

  After

  Monday, 8:00 am. The board shows what’s new, what’s been followed up and what’s won. The deck customer replied to Saturday’s reminder.

• Custom software

  Before

  Monday, 9:20 am. A customer calls asking when the crew will arrive. Anna checks the whiteboard, the spreadsheet and her texts, then calls Joeli to find out.

  Build

  We build one jobs board your crews update from their phones.

  After

  Monday, 9:21 am. Anna opens today’s board: Joeli and Sam are on site at Ratu Sukuna Rd, Tamavua is next at 1 pm. She tells the customer while they’re still on the line.

• Integrations

  Before

  Tuesday, 9:00 am. Invoice #1042 is paid. Someone updates the accounts, texts the crew, emails a receipt and fixes the customer record. The receipt goes to the wrong address.

  Build

  We connect your accounting, job system, email and customer list.

  After

  Tuesday, 9:03 am. The crew knows it’s paid, the customer has the right receipt, and the record is correct. Nobody typed anything.

• Consultation

  Before

  Wednesday, 7:30 pm. The owner of a tour company reads about AI, chatbots and apps, and still can’t tell which one would fix the missed evening bookings.

  Build

  One 60-minute call, then a written plan within 24 hours.

  After

  Thursday, 6:00 pm. A one-page plan: three things to fix, in order, and one thing not to build yet. Theirs to keep, whether or not they build with us.